The technician explained everything to me thoroughly, including why my wood floors would not realize much benefit since they were faded and scuffed. Technician was polite and worked hard on my tile floors and grout. The price was competitive and everything looks very clean. However, the carpet does not smell fresh and clean as it did with a competitor company 2 years ago. My assumption is that it was the products used. I’m very happy with the look but just wish it smelled nice as well. With pets and kids, deodorizingis also important to me.