I was completely satisfied with the technician who came out to do the retouching on a couple of spots that didnt come out the first time around. Shawn came out and really did a great job and paid attention to the areas I had wondered if they would come out or not. He’s a professional and took the time to listen to my concerns. I appreciate you customer service in sending him out to retouch those areas and am totally satisfied that they did in fact come out of the rug and my house looks as good as new. Thank you Kennedy Carpet and your service techs and customer service reps for following up!! Great job!!