The tech was great but

The tech was great but one of my rugs now has a bunch of stains on it that it did not have before. Unless i can get them cleaned I will have to replace the rug as it is at our front door.

I had no problem with

I had no problem with the technician, very courteous. I don’t know if there was a problem with the machine, but I felt the rugs weren’t even cleaned. In the past I could always see the difference, this time I couldn’t.