We have used Kennedy before and this time I was disappointed. I payed for the highest level and my rugs weren’t vacuumed before being cleaned. I called frustrated and they sent someone out to fix them. When the tech showed up he told me he didn’t see anything wrong and barely did anything. I’m very frustrated because there are still crumbs and dirt on the carpets. For a $300+ service I think the rugs should be spotless.

Kingston, MA

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